To learn more about our programs, please contact us:


CNYHHN is a lead Health Home designated by the NYS Department of Health to provide Care Management services to both adults and children receiving Medicaid benefits who struggle with chronic health and mental health conditions. The goal of care management is to improve health outcomes for its members while also reducing avoidable emergency room visits and long hospital stays resulting directly from poorly coordinated preventive care. A dedicated care manager is assigned to each enrolled member of a Health Home to make sure everyone involved in that members care is working together and sharing information that is important in supporting their health and recovery. CNYHHN contracts with over 20 Care Management agencies and serves ten counties; Oneida, Herkimer, Madison, Cayuga, Lewis, Jefferson, St Lawrence, Albany , Schenectady and Rensselaer counties. In addition, CNYHHN offers a variety of other programs and services such as school based services, outreach and engagement services to the non-Medicaid population and prevention services provided to youth and families through our local Department of Family and Community Services in Oneida County.


Family ADvocate program logo

The Family Advocate Connections Team (FACT) is designed to connect individuals and families to appropriate services within quick turnaround time frames. FACT is developed to empower families and serve the entire family as a whole; where one individual may be referred, but our staff will screen and serve everyone within the home that needs services. There are no insurance requirements to be eligible for this program and are currently serving Oneida and Herkimer county residents. FACT can refer individuals to the following services: behavioral health, primary care (including dental and vision), substance use services, prevention services, assistance in Oneida county family court (court ordered services only), insurance navigation, and care management services. If you are unsure if an individual meets the eligibility requirements for care management services, think ‘FACT First’, where we will address any potential barriers for long term care management and refer to care management once barriers are addressed.

For more information on the FACT program: Amber Dykeman, Program Manager of Integrated Services

(315) 335-1612

Connected Logo

What is a Connected Community School?
A Community School is figuratively or physically hubbing all of your community services and resources into your school building. Our mission as Connected Community Schools (CCS) is to partner with public schools to create Community Schools and ensure that students and families have their basic needs met to be successful in their everyday lives and are inspired and supported by the Community.

Are you an individual, parent/caregiver or community member that resides in one of our Connected Community School Districts? Do you need assistance with tangible items from our Connected HUBs or support in finding resources and services in your community such as a Primary Care Doctor, Mental Health, Dental etc?

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